Why is a course I'm registered for not visible in Brightspace when I sign in?
There are several reasons why a course you are registered for is not visible in Brightspace:
- If you have only registered for the course within the last 24 hours, the registration may not be processed yet. Please wait 24-48 hours after registering for a course to appear.
- The course may not be active. Your instructor is responsible for activating the course so contact them to see when the course will be activated.
- The course hasn’t started. If the course has not yet started, it will not be visible in Brightspace. If you are unsure about when your course is supposed to start, contact the instructor for that course for further information.
- The instructor may not be using Brightspace for this course. Contact the instructor to see if the course is available online.
Which browser works best with Brightspace?
Brightspace does NOT support Internet Explorer 11. It is best to use the latest browser in order to protect your security and access the latest features in Brightspace. Coast Mountain College suggests using Chrome, Edge or Firefox.
I can't log on.
Use the same college username and password that you have been provided to log in to the computer labs when you log in to Brightspace.
Students: If you forget your lab password, the Registration staff email@example.com can change it for you. Office hours are Monday-Thursday 8:30-6:00 and Friday 8:30-4:00, closed on weekends.
Staff: Use the password that you use every day to log in to your college work computer.
If you still cannot log in, please please connect to our Service Desk and create a service request by selecting the Request Area "IT -> Brightspace (D2L)" indicating your problem and they can reset your college account password.
I am having problems and nothing I read or see helps me, what should I do?
If you are having problems with Brightspace and none of the FAQ answers are helping, you can always connect to the Service Desk and create a service request by selecting the Request Area "IT -> Brightspace (D2L)"
I am receiving a message that my account has been locked, what does this mean?
If you are receiving a message that your account has been locked, this means that you have unsuccessfully attempted to login to the Brightspace multiple times. Try logging in again in 15-30 minutes.
If you are still having trouble, contact the Registration Desk firstname.lastname@example.org. Office hours are Monday-Thursday 8:30-6:00 and Friday 8:30-4:00, closed on weekends. or submit a service desk request. Service Desk and create a service request by selecting the Request Area "IT -> Brightspace (D2L)" indicating your problem and they can reset your college account password.
How do I access a course?
After you log in to Brightspace, you can access a course by doing one of the following:
- From the navbar, click Select a course, and choose a course from the list or search for it.
- From the home page, click a course from the My Courses widget.
Why can't I access a quiz?
If you are unable to access a quiz and are receiving a “Not Authorized” or “Internal Error” message, this can mean one of the following:
- The quiz is not available (Your instructor will set the availability dates).
- The quiz has ended.
- The maximum number of attempts for the quiz have been reached.
How do I drop/withdraw or unenroll from a course?
To drop or unenroll from a course, please read this information on withdrawals and refunds from the Registration Desk
Note: There may be a waiting period after dropping the course for the course to be removed from Brightspace.
How do I submit an Assignment?
To submit to an assignments submission folder:
- Go to the course in which you would like to submit to the Assignments.
- Click Assignments.
- Select the folder you want to submit to.
- In the Submit a File area, click Add a File and browse to the file you want to submit. Click Add.
- Enter any comments you want to submit with the file.
- Click Submit.
- Review the File Upload Results page. Click Done.
I just started using Brightspace Learning Environment. What are the most important things I should be aware of?
Activate a course offering
Activating a course makes the course appear in the registered learner's My Courses widget. Activating a course also makes it available to learners if you have not set a Start Date and/or End Date for your course.
If you set a Start Date for your course that is later than the day you activate your course, the course appears in the My Courses widget, but is not available to learners until the date specified.
If you set an End Date for your course and do not deactivate your course, after that specified date passes, the course remains visible in the My Courses widget, but is not available to learners.
- On the course home page, click Course Admin > Course Offering Information.
- Select the Course is active check box.
Tip: You can deactivate a course offering to hide it from learners without actually deleting it. This way the content (including user data) can be kept for future use.
- Click Save.
Add availability and due dates in Content
Start and end dates specify when learners can access a topic or module. If you set a start, end, or due date for a topic or module, it will appear on the Upcoming Events page and the Agenda view in the Calendar tool. Setting an end date later than the due date for a topic enables learners to access and complete the topic from the Overdue tab on the Course Schedule page. Topics with a due date and no end date also appear in the Overdue tab on the Course Schedule page.
Note: Adding a due date to a content item that is associated to an assignment submission folder overrides an existing end date that is further in the future. The due date also overrides the end date in the Calendar tool.
- On the navbar, click Content.
- On the Table of Contents page, click Bulk Edit.
- For any topic or module that you want to add availability or due dates to, click Add dates and restrictions.
- Do any of the following:
- To add a start date, click Add start date. Enter your start date details.
- To add a due date, click Add due date. Enter your due date details.
- To add an end date, click Add end date. Enter your end date details.
- Click Update.
- Click Done Editing.
Access Release Conditions
- Navigate to the course item you want to add release conditions to.
- From the context menu of the course item, click Edit [course item].
- Do any of the following:
- To access release conditions for a discussion forum or topic, checklist, assignment submissions folder, grade item, quiz, or survey, click the Restrictions tab.
- To access release conditions for a custom widget, click the Release Conditions tab.
- To access release conditions for an Announcements item, scroll to the Additional Release Conditions area.
From Brightspace Community, Instructor's FAQ
What are some best practices for entering grades?
Best practices for entering grades
- When creating a grade item, ensure that the Max. Points field for the item is not set to null or zero
The Max. Points field can be found in the Grading section of the Create a new grade item page (or the edit page for existing grade items) under the Properties tab.
- When sorting grade categories and items, ensure they are sorted in the appropriate order
The best way to ensure grade items are sorted correctly is to create the categories and items in the order that they will be marked. Brightspace Learning Environment automatically sorts the categories and grade items in the order that they are created.
If you want to see the order of your grade items, from the Course Homepage, go to Grades. Select Manage Grades.
- When creating a grade item, make sure that you are not creating duplicate entries or blank grade items in the grade book
Blank grade items often occur as a result of a grade item unintentionally being published instead of being saved as a draft. Blank grade items often do not have a name or are oddly named, and they usually do not have an association.
Duplicate grade items can occur for a variety of reasons. Duplicates are often similarly titled and either have the wrong association or no association.
From Brightspace Community, Instructor's FAQ
What are some best practices for using Discussions?
Best practices for using Discussions
- Ensure that there are discussion topics created for your discussion forum(s)
Forums are used to group topics into predetermined themes, course units, etc. You can only post in discussion topics. If there are no topics created for a forum, then students will not be able to participate in discussions.
On the course home page, click Discussions. Make sure that there are topics nested under the discussion forum. If you do not see topics nested under the discussion forum(s), you must create topics.
- Ensure that discussion forums and topics are not unintentionally hidden
The option to hide a discussion forum or topic is located on the New Forum or New Topic page (or the Edit page for existing forums and topics), in the Properties tab of the Availability section.
If you selected Hide this [topic or forum], then learners are not able to see it. If a discussion forum has this setting enabled, all of the topics nested under it are also hidden.
- Ensure that there are no unwanted date restrictions set for the discussion forum or topic
Students cannot access topics that fall outside of set date restrictions. If a discussion forum has date restrictions attached, then all topics nested under it will be hidden outside of those date restrictions.
The option to set date restrictions is located on the New Forum or New Topic page (or the Edit page for existing forums and topics), in the Properties tab of the Availability section. Select the Forum is visible for a specific date range check box, then fill out your start and end dates. If you want the forum or topic to be currently visible, ensure that the End Date has not passed yet and the Start Date has already begun; if you want it to be available at a later time, set the date restrictions accordingly.
If you do not want date restrictions enabled, select [Forum/Topic] is always visible.
- Ensure that the appropriate group restriction settings are applied
If group restrictions are enabled for the discussion forum or topic, then only students within the group selected can see the discussion.
The option to set group restrictions is located on the New Forum or New Topic page (or the Edit page for existing forums and topics), in the Restrictions tab of the Group and Section Restrictions section. Select Restrict this forum to the following groups and sections to enable group restrictions for a forum or topic
From Brightspace Community, Instructor's FAQ
What are some best practices for setting Release Conditions?
Best practices for creating release conditions
- Set up conditions before users access the course - Create all of your course materials and set up your release conditions before the course opens to users. This gives you a chance to check for mistakes in the conditions or for circular, contradictory, or unnecessary conditions. If you add new release conditions after users have accessed the course, users might be confused by resources disappearing. Since conditions cannot be reset, you also risk having users meet conditions before your resources are ready (for example, accessing a content topic before it is finished).
- Avoid unnecessary conditions - Each condition you associate with a tool takes additional time for Brightspace Learning Environment to process. Using as few conditions as possible to set up a learning path minimizes the amount of time that users spend waiting for pages to load. For example, you set up a content topic, a quiz, and an assignment submissions folder for the second week of class. You want users to read the topic before taking the quiz, and you want them to read the topic and attempt the quiz before submitting the week’s work to the assignment submissions folder. For the assignment submissions folder, you only need to attach the condition that users attempt the quiz. Since users must read the content topic before they can take the quiz, it is not necessary to add this condition to the assignment submissions folder.
- Avoid circular references - A circular reference makes it impossible for users to satisfy a set of conditions. For example, if you set the condition that users must view a content topic before they can access an assignment submissions folder, and then set a condition that they must submit a file to the assignment submissions folder before they can access the content topic, you have a circular reference. Users can’t satisfy either condition without satisfying the other one first. Circular references are more likely to occur with long chains of conditions. For example, a content topic that depends on a quiz that depends on an assignment submissions folder that depends on a checklist that depends on the content topic.
- Avoid impossible conditions - Ensure that your conditions are not impossible for users to satisfy. For example, a condition that users must achieve greater than 100% on a grade item would be impossible (unless the grade item is set to Can Exceed). If users are unable to satisfy a condition, they are unable to access the content or tools to which the condition is attached.
- Avoid contradictory conditions - Contradictory conditions occur when two or more conditions that cancel each other out are associated with an item. For example, the conditions User must achieve greater than 49.9% on Grade Item 1 and User must achieve less than 50% on Grade Item 1 are contradictory. Users cannot satisfy both conditions at the same time; they would not be able to see the item associated with these conditions.
- Release content based on learning ability and course performance - Include additional content in your course specifically for users who need extra help and release this content to users who score below a specified threshold on a quiz or grade item. Alternately, release a special survey to users who attain a high score.
- Release content in stages - To reveal content topics to users only after they have read prior content, attach release conditions on the subsequent topics or modules that require users to view earlier topics. This can provide a clear path through the material and prevent users from becoming overwhelmed by a large table of contents at the start of the course.
- Release content based on enrollment date - If your course has rolling enrollment, you can set course materials and assessments to become available relative to a users' enrollment date. This allows you to provide a structured path through the course for every user regardless of their enrollment date.
- Customize content for groups within a course - If your course has group projects and you want to provide different instructions or resources for each group, you can create separate content topics or modules for each project and attach release conditions based on group enrollment. Group members working on one project will see content related to their work without being distracted by content not relevant to them.
- Use a checklist to organize activities - You can create a checklist that lists the activities users should complete throughout the course. For example, a checklist for the first week might include reading the course’s introductory content, posting to an introductory discussion topic, and submitting a list of learning goals to assignment submissions folder. You can set release conditions based on users checking off items from their checklist. For example, you might release an Announcements item on your course’s homepage once users check off that they have completed the first week’s activities.
- Use intelligent agents to monitor user activity or non-activity - You can set up intelligent agents with release conditions using the not operator to intervene with students who have not completed course work. For example, create an intelligent agent that sends a reminder email to users who have not yet completed a quiz attempt or submitted an assignment to an assignment submissions folder.
From Brightspace Community, Instructor's FAQ
I cannot access my Ed 2 Go course (Workforce Training).
Ed 2 Go courses are not hosted on our Brightspace platform. You will need to contact Ed 2 Go to have them resolve your access problem. Please contact email@example.com